Returns & Exchanges

At Perfume Parlour UK, we want you to be completely satisfied with your fragrance journey. If your order isn't quite right, we offer a 14-day return window for unused and unopened products to ensure you find your perfect scent.

1

Initiate Your Request

Contact our customer support team via the help portal with your order number and reason for return to receive a unique Return Authorization code.

2

Secure Packaging

Carefully pack the items in their original, unopened packaging to prevent damage during transit; please note that for hygiene reasons, we cannot accept returns on sprayed perfumes.

3

Ship the Item

Affix the provided return label or address the package to our UK warehouse, ensuring you use a tracked service to guarantee safe delivery of your fragrance.

4

Quality Check & Refund

Once our specialists inspect the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing